Arogya

The Problems

Upon taking a critical look at the experiences of individuals with the healthcare system in Nigeria, it is a realization that technology can be used to improve the experience of people.
We noted three things:



1. There is an unnecessarily long wait time in hospital lobbies before getting attended to. 


2. Patients often omit certain information about their previous health records that may impact the outcome of the diagnosis and the treatment given.


3. Inconsistency with taking medications as at when due which leads to an increase in the growth of anti-bacterial resistant bacteria.

The Goals

1. To book appointments before going to the hospital to avoid waiting for a long period of time before being attended to.


2. To keep medical records safe and for easy recovery when needed.


3. To be able to send a reminder to take your medication at the right time.

User Research

After drafting a user research plan, i set out to create a google form with salient questions important to our research. A total of 25 responses was collected from individuals between the age range of 18-45.

The purpose of this was to understand the painpoints of people are as regards the healthcare system in Nigeria. I also carried our user interviews with a Doctor and a Pharmacist practising in Nigeria.

Here are 4 highlights from the research carried out:

1. 80% of them do not book appointments before going to the hospital.

2. Out of these, 70% have to wait at least 30 minutes before being attended to.

3. The majority keep their health records in a physical file/folder

4. 50% of them said that keeping records in files is not effective.

   
   

User Personas

User personas are fictional profiles representing key user types. They help designers understand users’ needs, goals, behaviors, and pain points, guiding better product and design decisions.

Onboarding screens

The onboarding screens gives the users an idea of the main objectives of the app, which is:

1. To book appointments

2. Store your medical records

3. Set reminders to take medications.

Authentication & Account Setup

The authentication flow provides users with a simple and secure way to access the Arogya app. Users can create an account, verify their details, and set up their profile before accessing the platform’s services.

The flow is designed to keep account creation quick and straightforward.

Home navigation & Search results

The home screen makes it easy to find a doctor, check upcoming appointments, and see how you're feeling — all in one glance. The search screen helps you get there faster with popular specialities and top-rated doctors, even before you type anything. Then the results screen lays out your matches clearly, so choosing a doctor feels simple, not overwhelming.

Booking a doctor’s appointment flow

This flow takes you from finding a doctor to a confirmed appointment in five clear steps. It starts with the doctor's profile — showing price, rating, and experience — then moves to picking a slot from real availability across morning, afternoon, and evening. From there, the booking summary lays out the cost breakdown and a trust prompt (the "Arogya Promise") before payment, followed by a simple checkout for card details, and finally a confirmation screen with all the details recapped in one place.

Set medication reminder

This flow makes it easier to keep track of medications without having to think too much about it. The Medications screen gives users a quick view of what they’re taking, what’s coming up next, the dosage, and how many days are left. Tapping the “+” icon lets them add a new medication and set details like the dosage, frequency, time, and whether it should be taken before, during, or after a meal. Once it’s set up, those details are also available as a simple summary, so users can quickly check what to take and when.

Medical records flow

This flow gives users a simple place to keep track of their health history. The Profile screen lists every medical record chronologically, so it's easy to scan past visits at a glance. Adding a new one just takes a name, date, and time — nothing complicated. Tapping into a record opens the full picture: doctor's analysis, recommendations, and medication history all in one view. And with the scan feature, users can even snap a physical prescription or document straight into their records instead of typing everything out.