PigCredit — A multipurpose digital utility platform

The Challenge

The client needed a multi-purpose utility platform where users could easily buy airtime, data, gift cards, and physical SIM cards—all in one place. The platform also needed to support sending purchases to others and provide delivery tracking for physical SIM card orders.

Goals & Objectives

The goal was to create a simple, all-in-one utility platform for airtime, data, gift cards, and physical SIM purchases.

Key objectives were to:

• Bring multiple services into one seamless experience.

• Make purchasing for yourself or others simple.

• Keep checkout and delivery details clear.

• Provide SIM delivery tracking and updates.

• Maintain a consistent experience across mobile and web.

• Build trust through clear pricing, transaction details, and status updates.

Design Process

I started by breaking PigCredit into its core services—Airtime, Data, Gift Cards, and SIM Cards—and understanding the main user journey for each.

I then mapped the different purchase flows, identifying common steps like product selection, checkout, payment, confirmation, and transaction history, while accounting for the unique requirements of each service.

To keep the experience consistent, I created reusable components and interaction patterns across the platform instead of designing each service separately.

Finally, I considered the experience beyond checkout, ensuring users could access clear confirmation, delivery, and transaction updates, with a dedicated tracking flow for physical SIM orders.

Authentication & Account Setup

The authentication flow provides users with a simple and secure way to access PigCredit. Users can create an account, verify their details, and set up their profile before accessing the platform’s services.

The flow is designed to keep account creation quick and straightforward.

Home Screen & Search

A simple, personalized home screen that gives users quick access to PigCredit’s core services—gift cards, SIM cards, airtime, and data. The search experience makes it easy to find products by name, while location-aware listings surface relevant options for each market.

PigCredit Services

A single hub for everyday digital services. PigCredit lets users conveniently top up airtime and data, purchase gift cards, and order physical SIM cards for delivery — all from one seamless platform.

Physical SIM purchase & tracking

A streamlined purchase flow that takes users from choosing their preferred SIM option to tracking delivery. Users select an activated or non-activated SIM, provide their billing and delivery details, complete payment, and monitor their order with real-time status updates and courier tracking.

Transaction status bottom sheets

These bottom sheets provide users with immediate feedback on the status of a transaction. They communicate whether the transaction is currently being processed, completed successfully, or has failed, while providing the appropriate next action where necessary.